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Customer Service - Chinese Speaking
Regina, SK Full-time, PermanentSalary: $30,000.00 /year

Title:Customer Service Representative
Salary:30,000/Year
Job Status:Permanent, Full-Time
Location:Regina, SK, Canada
People needed for this position:1
Job Summary:

• Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative.
• We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem.
• The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities:

• Develops a strong understanding of client objectives and assesses their business strategies and needs in relation to their objectives.
• Update customer information in the customer service database
• Manages the client relationship and serves as a main point of contact.
• Visits assigned clients to foster and maintain a strong relationship with the client.
• Provides clients with thorough and timely quotes on all service proposals.
• Completes special projects as assigned.
• Attends and participates in meetings, conference calls, and seminars as required.

Qualifications and Skills:

• Bachelor’s degree in marketing, business, or a related field preferred, or an equivalent combination of training and experience in relationship management.
• Ability to remain professional and courteous with customers at all times
• Must be available to work occasional nights, holidays and weekends
• Excellent verbal and written communication skills
• Minimum 1 year of experience in relationship management (preferred).
• Excellent English language, grammar, and spelling skills for writing, editing, and proofreading, and orally communicating with clients
• Language: MUST be fully fluent in English and Mandarin