一个非常常见的面试问题:如何应付工作中的冲突?

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记得在一次school board的面试中遇到这么个问题,通常大家都是问答:open talk, respect each oher....我也照旧说了,但是面试者不放过,继续追问“if it does not work ,what would u do?" 我的回答也就是大概的" turn to the supervisor". 看到2个面试者交换眼神。感觉他们不满意我的回答。这个问题是在每次面试中都遇到的,因为作为教育者,团队工作很重要,但是相处好很难。请教你们有更好的答案吗?
 
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回复: 一个非常常见的面试问题:如何应付工作中的冲突?

There are a lot of types of conflicts while different people may choose different solutions, so there is no standard answer. To answer this question, the interviewee can show your experience with decribing situation, counteraction and result. It's better to prepare several examples beforehand if you have no confidence. However, skillful interviewers can still easily find whether they are true or not.

Regarding the question "if the open talk does not work ,what would u do?" There could be too many solutions.
1. You can consult your partners about whether you follow the right process. In most cases, new comers often make mistakes. Some people are nice, but some people will not be tolerent.
2. You can also choose another time if it is not the right time to resolve the conflicts. Maybe the guy is just irritable because of his sick kids.
3. Sometimes the conflict is because of the different department targets. It is very common in the corporate to find a balance between three conflicting parties. This can make the decision more considerate.
4. You can also choose to compromise if you have no chance to achieve your target this time, but you may win more if you leave proper terms to protect yourself.

Just brainstorm and read some books like gaming theory or Suntze, I believe you can find more. In most cases, three example are already enough.
 
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回复: 一个非常常见的面试问题:如何应付工作中的冲突?

There are a lot of types of conflicts while different people may choose different solutions, so there is no standard answer. To answer this question, the interviewee can show your experience with decribing situation, counteraction and result. It's better to prepare several examples beforehand if you have no confidence. However, skillful interviewers can still easily find whether they are true or not.

Regarding the question "if the open talk does not work ,what would u do?" There could be too many solutions.
1. You can consult your partners about whether you follow the right process. In most cases, new comers often make mistakes. Some people are nice, but some people will not be tolerent.
2. You can also choose another time if it is not the right time to resolve the conflicts. Maybe the guy is just irritable because of his sick kids.
3. Sometimes the conflict is because of the different department targets. It is very common in the corporate to find a balance between three conflicting parties. This can make the decision more considerate.
4. You can also choose to compromise if you have no chance to achieve your target this time, but you may win more if you leave proper terms to protect yourself.

Just brainstorm and read some books like gaming theory or Suntze, I believe you can find more. In most cases, three example are already enough.
Thanks a lot for detailed information. It seems that good examples are very important.
 

majorshenzhen

早起的虫子被鸟吃
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回复: 一个非常常见的面试问题:如何应付工作中的冲突?

面试就是与其说正确的观点,不如说错误的废话。就像搞对象,只有把别人侃懵才有救。

我其实最讨厌别人在我面前叽叽喳喳,但是,我更讨厌别人言简意赅的说话方式。
 
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回复: 一个非常常见的面试问题:如何应付工作中的冲突?

面试就是与其说正确的观点,不如说错误的废话。就像搞对象,只有把别人侃懵才有救。

我其实最讨厌别人在我面前叽叽喳喳,但是,我更讨厌别人言简意赅的说话方式。

言简意赅?

楼上是不是指的那种特冷静,倍儿职业,具礼貌,高效率的方式?比如用词简练,例如"so?" "so what", "go ahead" " move on" " now time for work" ....什么的,对么?
 

majorshenzhen

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回复: 一个非常常见的面试问题:如何应付工作中的冲突?

喜欢有个聊天的,不喜欢只是个扯白的。

言简意赅?

楼上是不是指的那种特冷静,倍儿职业,具礼貌,高效率的方式?比如用词简练,例如"so?" "so what", "go ahead" " move on" " now time for work" ....什么的,对么?
 

Candace Gao

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回复: 一个非常常见的面试问题:如何应付工作中的冲突?

面试就是与其说正确的观点,不如说错误的废话。就像搞对象,只有把别人侃懵才有救。

我其实最讨厌别人在我面前叽叽喳喳,但是,我更讨厌别人言简意赅的说话方式。

精辟,深有同感!:wdb45:
 
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回复: 一个非常常见的面试问题:如何应付工作中的冲突?

in fact, they do not need your real answer
they just want to see if you have made some preparation and can express it fluently.
 

Candace Gao

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回复: 一个非常常见的面试问题:如何应付工作中的冲突?

怎么说呢?我不太明白,我这人的一个优点也是缺点就是虚假不起来,所以对于大型的面试我觉得无力应付。

这怎么是虚假呢,这是包装,把自己最好的一面展现给对方。
 

Candace Gao

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回复: 一个非常常见的面试问题:如何应付工作中的冲突?

为什么说是精辟呢?

以我自己的面试经验来说,对于Behavior Question(就是那些面试常见问题,非专业类问题),是用来考察你的性格情商的,不在于你回答了什么,关键是反应快(对方提问后,可以有短暂的思考整理思路,但不能有长久的停顿)、能随机应变、多说废话(显得英语很流利、开朗健谈),只要能自圆其说就行。--个人意见,仅供参考。
 

urchin

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回复: 一个非常常见的面试问题:如何应付工作中的冲突?

英文回答得很不错
 
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回复: 一个非常常见的面试问题:如何应付工作中的冲突?

我的回答也就是大概的" turn to the supervisor". 看到2个面试者交换眼神。感觉他们不满意我的回答。

估计哪国干领导的人心态都一样:你们有点问题解决不了就来烦俺,那俺还不被累死啊....?!

如何应付面试我不知道。但在实际工作中,如果分歧不是至关重要的那种,说服不了对方,我一般都是能让就让的。就好比革命电影《南征北战》里的“张军长”和“李军长”一样,与其花大半天时间在步话机里扯“请你们赶快向我们靠拢”还是“请你们赶快向俺们靠拢”,还不如集中力量在实际上向对方靠拢。这样才能打胜仗,这样才是团队精神的体现,这样才是校长的好门生讨校长喜欢....
 
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回复: 一个非常常见的面试问题:如何应付工作中的冲突?

以我自己的面试经验来说,对于Behavior Question(就是那些面试常见问题,非专业类问题),是用来考察你的性格情商的,不在于你回答了什么,关键是反应快(对方提问后,可以有短暂的思考整理思路,但不能有长久的停顿)、能随机应变、多说废话(显得英语很流利、开朗健谈),只要能自圆其说就行。--个人意见,仅供参考。
Ohhh, thanks a lot.
 
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回复: 一个非常常见的面试问题:如何应付工作中的冲突?

以我自己的面试经验来说,对于Behavior Question(就是那些面试常见问题,非专业类问题),是用来考察你的性格情商的,不在于你回答了什么,关键是反应快(对方提问后,可以有短暂的思考整理思路,但不能有长久的停顿)、能随机应变、多说废话(显得英语很流利、开朗健谈),只要能自圆其说就行。--个人意见,仅供参考。

说的真好!
 

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