下面这段是我投诉小孩被做错血液试验，我要求他们书面道歉、做错试验的人承担责任，我还问过这个投诉处理机构有没有和医院联系做错试验的事情以及医院的态度，可是处理投诉机构始终发这段没有实质（我觉得他们没说到点子上）的文字，谁能翻译一下，让我可以理解的更准确一些。
In terms of what our process can offer :
I understand that you feel the program needs toMake the apology in writing…. I am sorry if an error occurred with your laboratory requisition. I can provide you with a review of care by any island health program that provided the care to you, however I cannot guarantee that and apology written or verbal will be issued. I can tell you that we take responsibility when we discover that an error is made and we are very committed to an environment that will allow us to be transparent, learn and improve in reviewing a care that is provided. Please let me know if you would like to pursue this.
As well you are asking that:The people who make the wrong test should be responsible…. I can truly understand your frustration in feeling the blood test did not address the blood lipids as you expected. Island health is very committed to catching and repairing any event where the standard of care provided is not adequate. We do so by reviewing the care and gaining an understanding of how to improve or change our process so that the care is improved for subsequent patients. Should and error be discovered, I can assure you that the Director and Manager of the program will use this in a supervisory, educational manner. If the leadership of the program feels that personnel discipline should occur, we (nor you in this case) would be privileged to that information. In the Patient Care Quality Office we do not approach situations from a perspective of punishment.
I am still unclear about what it is you want in terms of people being responsible and the protection of the child. I wonder if you could tell me more about this?
I need to share with you again that since your daughter is 16 we will need to speak directly to her to obtain consent to move forward with any response requests to the Island Health program that provided the care you are concerned about.
Please let me know how you want to proceed.
I have attempted to put this in to google translate. I hope it helps in bridging our communication gap.
In terms of what our process can offer :
I understand that you feel the program needs toMake the apology in writing…. I am sorry if an error occurred with your laboratory requisition. I can provide you with a review of care by any island health program that provided the care to you, however I cannot guarantee that and apology written or verbal will be issued. I can tell you that we take responsibility when we discover that an error is made and we are very committed to an environment that will allow us to be transparent, learn and improve in reviewing a care that is provided. Please let me know if you would like to pursue this.
As well you are asking that:The people who make the wrong test should be responsible…. I can truly understand your frustration in feeling the blood test did not address the blood lipids as you expected. Island health is very committed to catching and repairing any event where the standard of care provided is not adequate. We do so by reviewing the care and gaining an understanding of how to improve or change our process so that the care is improved for subsequent patients. Should and error be discovered, I can assure you that the Director and Manager of the program will use this in a supervisory, educational manner. If the leadership of the program feels that personnel discipline should occur, we (nor you in this case) would be privileged to that information. In the Patient Care Quality Office we do not approach situations from a perspective of punishment.
I am still unclear about what it is you want in terms of people being responsible and the protection of the child. I wonder if you could tell me more about this?
I need to share with you again that since your daughter is 16 we will need to speak directly to her to obtain consent to move forward with any response requests to the Island Health program that provided the care you are concerned about.
Please let me know how you want to proceed.
I have attempted to put this in to google translate. I hope it helps in bridging our communication gap.
