楼主你可以向政府这个机构投诉：
https://www.canada.ca/en/taxpayers-ombudsman/services/submit-complaint/submit-complaint.html
这是今天The Globe and Mail 的报道：
The Office of the Taxpayers' Ombudsman is probing whether the Canada Revenue Agency is embracing the commitments of its Taxpayer Bill of Rights.
(You’re allowed a satisfied chuckle here if you’ve ever had a dispute with the CRA.)
Taxpayers' Ombudsman Sherra Profit has announced a “systemic examination” to find out whether the CRA is “effectively integrating the rights and values” of the bill of rights into its operations.
It appears she's not convinced.
"The review began, in part, due to my outreach visits with the CRA regional offices across Canada," Ms Profit said.
"During these discussions, it often appeared many employees were not familiar with the Taxpayer Bill of Rights," she added.
“I also found ... there was no mechanism wherein the CRA was publicly reporting on how it was upholding the Taxpayer Bill of Rights.”
Not only that, but in speaking with “those responsible for setting the policies and procedures to which its employees adhere, it was not immediately apparent that the Taxpayer Bill of Rights was integral in building the foundation of the CRA’s day-to-day business operations.”
The review wasn’t sparked by complaints, but rather was initiated by Ms. Profit.
The CRA, in turn, said Ms. Profit’s office does these types of reviews “routinely,” that it welcomes the probe and will continue working with her group so Canadians get better service.
(Does anyone
welcome an audit?)
“The CRA and the OTO share the same goals: To ensure that the best possible service is delivered to taxpayers and that fair, equitable and respectful treatment is provided to all Canadians,” the CRA said in an e-mailed statement.
"The core values of professionalism, respect and integrity are at the heart of the CRA’s service mandate."
The Taxpayer Bill of Rights, adopted more than a decade ago, and which now even comes in poster form, pledges 16 things.
Among them are the right to get what you've got coming, and to pay no more and no less than the law requires.
(And to think I was hoping I had the right to pay less.)
You’re also promised service in either official language, privacy and confidentiality, formal reviews and appeals, courteous and fair treatment and complete, accurate, clear and timely information.
You also don't have to pay a disputed sum until after a review, and you can escape penalties due to extraordinary circumstances.
(I must ask them if a dog on very expensive anxiety medication counts as extraordinary.)
The CRA also promises to warn you about sketchy tax schemes, and allows you to complain without being worried about reprisal.
(Which makes me feel more comfortable about writing this.)
These types of reviews can run between eight and 14 months, given that Ms. Profit’s office has to get certain information from the CRA, which may, in turn, prompt further questions.
Ms. Profit’s general process starts with a service issue being flagged, followed by preliminary research.
"If the CRA tells me it is aware of and addressing the systemic issue, we will monitor the issue for any additional complaints we may receive. Also, we consider all the factors, including the resources available within my office, before we open a systemic examination."
Ms. Profit also sends a memo to the Minister of National Revenue, in this case Diane Lebouthillier. When all is said and done, she’ll give Ms. Lebouthillier her report, with what she has learned and what she recommends.
“If the CRA resolves the issues throughout the process of our examination, my report to the minister will detail the examination we conducted and the steps the CRA took during that examination to resolve the issue.”
