TITLE: JUNIOR CUSTOMER SERVICE REP
POSITION: FULL-TIME/ PART - TIME
DEPARTMENT: CUSTOMER SERVICE DEPT.
SALARY: TO BE NEGOTIATED
LOCATION: STEELES & VICTORIA PARK

MAJOR RESPONSIBILITIES/DUTIES
Account verification
Credit card verification
Answering tickets and handling customers’ inquiries through phones, emails and live supports
Following up with existing clients; establishing and maintaining a high level of customer satisfactions.
Campaign Management/Account Management(e.g.: campaign approval, campaign set up, etc)
Assisting department manager in generating reports
Other general CS duties
REQUIREMENTS
Fluent in English and Mandarin/ Cantonese
Knowledge of Microsoft Products (Internet Explorer, MS Outlook, MS Word, Excel, etc.)
Positive and energetic phone skills
Great interpersonal skills and relationship builder – understanding, influencing and persuading customers
Must be self-motivated
Excellent organizational and problem solving skills.
Ability to work in multi-tasks
Experience/Interest in customer service/sales/marketing/telemarketing
Knowledge of internet advertising is an asset.

COMPANY BACKGROUND
YesUp was founded in 1999 and incorporated in 2001 under the name YesUp Ecommerce Solutions Inc. Headquartered in the city of Toronto, YesUp has achieved many awards and international recognition for the level of service provided to its clients in the areas of high quality design, programming, technical expertise and marketing innovation. Company website: http://www.yesup.net

To be considered for this position, please email your resume to yesjobs@yesup.com and state the job title in the subject line