我第一次收到了貌似TELUS 的邮件，copy了邮件，画中线部分打了星号。该邮件没有TELUS 的LOGO, 但是用了我的专用邮箱，它是怎么知道我的另一个专用邮箱的？唯一合理的解释是TELUS内部员工卖了客户的信息？
它让我打它的电话please contact our helpdesk at 310 TECH (8324).想让我一步一步跟按它的指示它走，套取我更多的信息。TELUS的打进来的电话都是8字头免费电话，没见过这种电话号码。
邮件如下：
Notice of Network Affecting Incident –我的 名字 – IP地址
abuse@telus.com
Wednesday 2020/M/D **:**
We are writing to inform you that TELUS has received reports alleging that your TELUS Internet Services account has been used to scan or attempt to gain unauthorized access to another computer. If you are unaware of this type of activity coming from your account, your computer may be infected with a virus or may have some other security problems which could account for this activity.
Please note such activities violate the TELUS Internet Services Acceptable Use Policy (at
http://www.telus.com/aup) and the TELUS Internet Services Account Agreement (at
http://telus.com/content/internet/high-speed/service-terms.jsp), under which TELUS provides service to its customers, and such violation may lead to a suspension or termination of the TELUS Internet Services Account. As the Services account holder, you are solely responsible and liable for any and all activities that occur under your account including, without limitation, all activities of any sub-account holders.
To check your system for compromises and learn how to help protect yourself from computer viruses the following information may prove helpful:
***Step One: Scan & Clean Your Computer
Please scan all computers using the internet connection with one of the following tools. If nothing is detected or removed, please scan again using another tool.
Malwarebytes:
https://www.malwarebytes.org/antimalware/ * (Microsoft Windows XP, Vista, 7, 8, 8.1. and 10)
Trend Micro HouseCall:
http://housecall.trendmicro.com/ * (Windows XP, Vista, Windows, Windows 8, 8.1. and 10) )
HitmanPro:
https://www.hitmanpro.com/en-us/hmp.aspx * (Windows XP, Vista, 2003, 2008, Windows 7, Windows 8, 8.1. and 10) )
F-Secure Online scanner:
http://www.f-secure.com/en/web/home_global/online-scanner * (Windows Vista, 7 and 8, 8.1. and 10) )
Sophos:
http://www.sophos.com/VirusRemoval * (Windows XP (SP2) and above)
<br
NOTE: Run the above scans on the full scan settings rather than the quick settings
**Step Two: Secure Your Wireless Internet Connection
If you are using a router with wireless capabilities, ensure it is configured securely. An unsecured router can allow anyone within its range to use your connection without your knowledge. If you have a router supplied by TELUS, please contact our helpdesk at 310 TECH (8324). They can assist in securing your wireless connection.
*Step Three: Secure Your Windows and Applications
IMPORTANT: Malware infections gain access into systems through security vulnerabilities found in out of date applications. Scanning with the recommended removal tools can correct initial infection problem, but if the underlying vulnerability is not addressed, the system can become re-infected.
Java:
http://java.com/ *
Adobe Reader:
http://get.adobe.com/reader/ *
Adobe Flash:
http://get.adobe.com/flashplayer/ *
Critical Windows Updates:
www.windowsupdate.com http://www.windowsupdate.com *
Please note that the above is for Windows based computers. If you have an android device please visit the google play store to install antivirus software. There are several avaialable for free.
Should you require any assistance with virus detection and removal, we are offering our Tech Support Plus service to help you resolve these issues. Our Tech Support Plus team is a fee based support department that are able to assist with virus and spyware removal. You can view their list of services and contact details on
http://www.telus.com/techsupportplus
Internet Abuse Team
TELUS Communications
Email:
Abuse@telus.com
Please include the original email in any replies
* These links are provided for your convenience and general reference only and TELUS does not endorse, control, or make any representations, warranties or guarantees concerning the content of such web sites.
The following ip address was assigned to your connection. Suspicious communications were detected on the line.
incident details:
IP:
***.***.***.**
timestamp: d/m/20 **:**:** AM GMT
threat: Bamital
source_port: *****
destination_port: *****
destination_IP: 1**.*.***.***
IAT reference number: ********