8. What should I do if I have lost a document?
If you have lost one of the following documents: Passport with Valid Visa, Permanent Resident Card (Maple Leaf Card), Study Permit, Work Permit, or other document issued by Citizenship and Immigration Canada, please send an email to our office with the following information:
-Full name as appears on the passport
-Passport number (if applicable)
-Date of birth (dd/mm/yyyy)
-Any numbers from the lost document (i.e. Permanent Resident Card Number, Study Permit Number)
-Former file number when application was processed (starts with letter + 9 numbers)
-Which mission processed the application (e.g. Hong Kong, Beijing etc.)
-A list of all documents that were lost
-Please explain the details of the loss. If documents were stolen, please provide a copy of the police report.
Most importantly, please provide clear contact information: telephone, fax and email address.