回复: 温哥华寻找工作机会的途迳
Description
Please note that this position requires candidates to be fluent in English, Mandarin and Cantonese.
About TELUS
TELUS is a great place to work. You can see it in our team members. The diversity of the TELUS team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative internet, voice, data and wireless products and solutions we offer.
Our team members include people like you - enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding. Join our team and make your future friendly too.
At TELUS, we understand that a big part of our success comes from the people we hire, which is why we honour our employees with an excellent compensation package including benefits, and a starting wage of $19.59 per hour plus sales incentives. You can also take advantage of our campus setting complete with paid training programs, state-of the-art equipment, e.Lofts, cyber cafes and career development planning that will help you gain the tools needed to help you shift your career into high gear in various exciting roles, including quality coaching, floor support, front-line management, training and IT support. Also, in order to insure your success in your new role, you will be provided with 8 weeks full-time paid training for which you must be available to attend.
Working in an established world-class contact centre that offers excellence in post-sales support for TELUS products and services, you will provide world-class customer care in a call centre environment to our clients. You will also interpret client requirements and communicate solutions, while ensuring excellent customer service by communication with the internal team, and/or ensure and appropriately transfer to the responsible department when required.
Our culture supports a learning-based environment supported by pay-for-performance and a personal life balance. In many of our contact centres there are opportunities for you to become eligible for our At Home Agent program.
The TELUS At Home Agent Program is an innovative work arrangement that enables team members to carry out their work responsibilities from home, rather than from the traditional office location. An At Home Agent is able to work from a dedicated workspace within their homes using the same desktop tools as a team member who works in the office.
Qualifications
Required Skills, Abilities, and Attributes:
Fluent in English, Mandarin and Cantonese
Successful experience in a sales role and/or customer service environment
Familiarity with communication products and services
Mathematical aptitude
Able to deliver sales and service excellence by demonstrating tenacity, persuasiveness, and strong interpersonal skills
Ability to present a professional image and communicate effectively
You are able to analyze data, utilize problem-solving skills, and recommend solutions
Able to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
Must have accurate and efficient keyboarding and data entry skills
Commitment to continuous improvement
Demonstrated ability to learn and apply learned skills and complete and pass all training requirements
Familiarity with voice and data/IP products and services is an asset
Additional Requirements:
You have the ability to work various shifts including evenings, weekends, and statutory holidays, based on business requirements
TELUS Values In Action:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviours that are reflective of our values;
We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Primary Location : CA-BC-Burnaby
Schedule : Part-time