回复: 温哥华。寻找工作机会的途迳
Education and Experience
Grade 12 Diploma, ideally supplemented by courses in public safety, emergency communications or criminology
Experience working or volunteering in an emergency services environment is desirable
Experience working in a high volume call centre environment is preferred
Knowledge of SW British Columbia geography an asset
Excellent computer skills with fast and accurate keyboarding 44 WPM
Mandatory Requirements
As a condition of employment, candidates must obtain and maintain an RCMP Reliability Status, which involves an in-depth background investigation. You must have been in Canada for a minimum of five (5) years. The background investigation will be performed to assist and determine suitability, reliability and security of the applicant being considered for employment with E-Comm. The investigation concentrates on, but is not limited to, previous employment, education, neighborhood inquiries, friends and associates, character references, personal finances, drug and alcohol use, and criminal activities
Candidates must possess visual acuity of 6/9 (20/30) in the best eye
An Audiogram completed within the last 12 months indicating hearing ability within the normal range (with or without hearing aids) is required
Must successfully pass E-Comm Criti Call testing which examines your skills in the areas of data entry, call summarization, character comparison, cross-referencing, decision making, map reading, memory recall and prioritization
Must successfully pass aptitude testing which assess problem solving and learning
9-1-1服务由大温哥华地区(Metro Vancouver)外判给E-Comm公司。大温哥华地区(Metro Vancouver)从区内各市的地税中征收9-1-1服务费用。
当9 -1-1接线生接到来电时,他们会先问:"请讲您需要那一种服务 -- 警察、消防或救护车?" 然后确认来电者所在的城市。接下来E-Comm公司的任务是将来电立即转接到所要求的相关部门。E-Comm公司的接线生会在线上陪著报案者,直到接通所 需要的部门为止,整个过程通常需要25-30秒钟。
如果来电者不确定需要何种服务,训练有素的E-Comm公司接线生会问几个重点问题,以便帮助他决定所需要的服务,并为之接通相关的部门。接通之后,相关部门的调度员可以在任何时间内,联系其他部门一同回应提供援助。举例来说,如果卑诗救护车服务接到来电而需要警察到场,他们会联系适当的警察部门/支队要求提供援助。
需曾在加拿大居住5年以上
良好视力听力与打字
良好视力听力与打字
Emergency Communications Operator I, 9-1-1 call taker $22.89 hourly
Emergency Communications Operator 2 (Dispatcher) $26.89 to $31.67 hourly
Central Dispatcher $29.18 to $34.34 hourly
Emergency Communications Operator 3 (Trainer) $29.18 to $34.34 hourly
Education and Experience
Grade 12 Diploma, ideally supplemented by courses in public safety, emergency communications or criminology
Experience working or volunteering in an emergency services environment is desirable
Experience working in a high volume call centre environment is preferred
Knowledge of SW British Columbia geography an asset
Excellent computer skills with fast and accurate keyboarding 44 WPM
Mandatory Requirements
As a condition of employment, candidates must obtain and maintain an RCMP Reliability Status, which involves an in-depth background investigation. You must have been in Canada for a minimum of five (5) years. The background investigation will be performed to assist and determine suitability, reliability and security of the applicant being considered for employment with E-Comm. The investigation concentrates on, but is not limited to, previous employment, education, neighborhood inquiries, friends and associates, character references, personal finances, drug and alcohol use, and criminal activities
Candidates must possess visual acuity of 6/9 (20/30) in the best eye
An Audiogram completed within the last 12 months indicating hearing ability within the normal range (with or without hearing aids) is required
Must successfully pass E-Comm Criti Call testing which examines your skills in the areas of data entry, call summarization, character comparison, cross-referencing, decision making, map reading, memory recall and prioritization
Must successfully pass aptitude testing which assess problem solving and learning
9-1-1服务由大温哥华地区(Metro Vancouver)外判给E-Comm公司。大温哥华地区(Metro Vancouver)从区内各市的地税中征收9-1-1服务费用。
当9 -1-1接线生接到来电时,他们会先问:"请讲您需要那一种服务 -- 警察、消防或救护车?" 然后确认来电者所在的城市。接下来E-Comm公司的任务是将来电立即转接到所要求的相关部门。E-Comm公司的接线生会在线上陪著报案者,直到接通所 需要的部门为止,整个过程通常需要25-30秒钟。
如果来电者不确定需要何种服务,训练有素的E-Comm公司接线生会问几个重点问题,以便帮助他决定所需要的服务,并为之接通相关的部门。接通之后,相关部门的调度员可以在任何时间内,联系其他部门一同回应提供援助。举例来说,如果卑诗救护车服务接到来电而需要警察到场,他们会联系适当的警察部门/支队要求提供援助。
最后编辑: 2012-01-31