An Update from Anthony Longo.
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Dear Name ,
I’d like to provide you with an update on our continued response to COVID-19. To start, I’d like to say thank you. Thank you to our Team Members and Suppliers, who are working tirelessly to ensure our communities continue to have access to food and essentials, and thank you to our Guests, for your patience, trust and gratitude as we navigate this challenging situation together.
We have continued to implement new safety procedures in our stores as more information has come available. We have additional Guest traffic procedures to support physical distancing, including limiting the number of Guests in store, one-way shopping aisles, and adding floor decals to show spacing requirements. We also ask that for now, you leave your re-usable bags at home. There is no charge for plastic bags at this time. To reduce touchpoints, we have temporarily transitioned our flyer to online only and have moved to cashless payments. All Team Members are now wearing face coverings or shields and we are strongly encouraging Guests to wear their own mask or face covering while in the store. In addition, we are instituting elevated Team Member wellness screening protocols at the beginning of every shift including contactless temperature checks. This has started at our distribution centre and Grocery Gateway and is being rolled out across all store locations in the coming days.
We understand that these are significant changes to your shopping experience and we thank you for your support and patience as we work together to keep everyone safe. We will continue to quickly execute any new best practices and learnings as the situation evolves.
Lastly, we cannot stress enough the importance of keeping Team Members and Guests safe as we provide this essential service. We want to appeal to everyone across the industry and to all Guests and reinforce the message to please stay home, even if you have only mild symptoms. It is our collective duty to stop the spread of COVID-19.
Let’s all work together to keep everyone safe.
Sincerely,
Anthony Longo
President & CEO