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shoppers : Refund & Exchange Policy
Returns
Within 30 days from original date of purchase
Refunds will be provided in the same tender that the purchase was paid in:
Cash will be refunded in cash.
Cheques if cleared after 10 days will be refunded in cash.
Debit card will be refunded to the original debit card.
Credit card will be refunded to the original credit card.
Gift Cards will be returned on a gift card.
Have your Shoppers Optimum Card™ readily available if the Card was used in original purchase.
Customer will be required to fill out a Refund Voucher to verify the return was completed.
Shoppers Home Healthcare Stores may issue a cheque for refunds over $100.
The personal information provided on a Refund Voucher is required in order to process the refund and is used for the following purposes:
For auditing purposes; and
To ensure customer satisfaction
A Shoppers Drug Mart representative may contact you to confirm your customer service expectations were met.
• Returns not accompanied by a receipt will be processed at our discretion at the last lowest sale price for store credit.
• For Shoppers Home Health Care Stores, in some cases the customer will be charged 20% re-stocking fee
Exchanges
Within 30 days from original date of purchase.
Exchanges will be offered for the same product or a product of equal value.
Exchanges will be offered for the same product or a product of equal value at the store’s discretion. A new receipt for the exchanged product will not be issued.
Return Exclusions Lottery
Prescriptions
Products with codeine
Earrings
Pillows (non Life Brand)
Electronic Gift Cards
Phone cards Breast Pumps
Ticket Ops (where applicable)
Custom orders
Mattresses
Cushions
NOTE: Other Exclusions may apply
Return Exclusions with limited exceptions
Electronics
Returns will only be given if original product is returned in the original sealed box in saleable condition with a receipt and within the 30 day return period from original date of purchase
In some instances you may be required to deal directly with the manufacturer.
DVDs, VHS movies, video games, CD’s and software.
Returns will ONLY be offered if the product is in it’s original packaging, unopened, in saleable condition, with receipt and within the 30 day return period from original date of purchase.
Exchanges will ONLY be offered if the original is defective, after opening, with receipt and within the 30 day return period from original date of purchase.
Needles
A refund will be offered only on unopened original package, with a receipt and within the 30 day return period from original date of purchase