买了几样小东西，账单上显示184美刀，但是没有写税，结果信用卡上被划了接近290加币，打给银行说我可以做一个contestation。但是我后面再一算，多出来的钱刚好等于184*1.34*15%，也就是说换成加币后在魁北克省买东西时付的税，有点晕，不知道该不该去做那个contestation。。。已经给kate spade客服写邮件问了，还没回。
希望有经验的人指点一下，谢谢！
早上收到客服的回信，确实是要付的税。因为当时系统繁忙，所以我结账时账单没有显示要付的税，但是这个钱我还是要付的。LOL
Dear xx,
Thank you for contacting kate spade new york.
We are sorry that your order confirmation email did not list the shipping fee, duties, or taxes that were required for your order, xxxxxxx. We appreciate the importance of including this information up front, and we can understand the confusion and inconvenience caused by the extra fees being deducted from your account.
Based off international shipping laws, it is required that we charge duties and taxes on all orders traveling through customs to reach their destination. Due to the constant changes in shipping rates, as well as the large influx of orders we receive, sometimes the calculations of these charges can take longer to process and will not show until your order actually ships.
We understand that this can be frustrating to our customers, and we are very sorry that we are unable to refund these charges. For your convenience, we have included the link below to our shipping methods and costs:
Shipping Methods and Costs
We appreciate your patience and understanding, and we look forward to our next opportunity to assist you.
If you have additional questions or need assistance with anything else, please give us a call at 866-999-5283 in U.S. and Canada or 610-491-2028 international. For your convenience, we are available 24 hours, 7 days a week.
Kindly,
John A.
Customer Care
kate spade new york
希望有经验的人指点一下，谢谢！
早上收到客服的回信，确实是要付的税。因为当时系统繁忙，所以我结账时账单没有显示要付的税，但是这个钱我还是要付的。LOL
Dear xx,
Thank you for contacting kate spade new york.
We are sorry that your order confirmation email did not list the shipping fee, duties, or taxes that were required for your order, xxxxxxx. We appreciate the importance of including this information up front, and we can understand the confusion and inconvenience caused by the extra fees being deducted from your account.
Based off international shipping laws, it is required that we charge duties and taxes on all orders traveling through customs to reach their destination. Due to the constant changes in shipping rates, as well as the large influx of orders we receive, sometimes the calculations of these charges can take longer to process and will not show until your order actually ships.
We understand that this can be frustrating to our customers, and we are very sorry that we are unable to refund these charges. For your convenience, we have included the link below to our shipping methods and costs:
Shipping Methods and Costs
We appreciate your patience and understanding, and we look forward to our next opportunity to assist you.
If you have additional questions or need assistance with anything else, please give us a call at 866-999-5283 in U.S. and Canada or 610-491-2028 international. For your convenience, we are available 24 hours, 7 days a week.
Kindly,
John A.
Customer Care
kate spade new york
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最后编辑: 2017-03-28
