貌似 Sidney Frank 还是北京的immigration program manager，北亚的地区director。2011-02-15，他才在house of common前做个听证会。
听证会的原文链接： http://www2.parl.gc.ca/HousePublica...DocId=4965358&Language=E&Mode=1&Parl=40&Ses=3
大致扫了一下，Sidney说 ”80% of cases are completed within four months from when the sponsorship is received at the case processing centre in Mississauga.” NND，我老婆的case2010.11.29号就在Mississauga签收了，现在都3月底了，什么4个月结案，狗屁啊，面试都通过了，还拖，日。
下面是从canadian bar association上找来的更新联络方式，有点小的变化
网址：
http://www.cba.org/CBA/sections_Cship/main/Managers.aspxA) Individual-case inquiries related to the decision or decision making process
1.
Visa office e-mail address
2. If no reply after 30 days or if you disagree with the reply: Case Management Branch, by e-mail to
case-review-im-enquiry@cic.gc.ca and copy the responsible Director for the geographic region by e-mail (preferred) or by fax to
(613)957-5802:
* Natalie Smolynec (Africa-Middle East/Europe)
Africa-Middle East:
Nat-Africa-Middle-Ea@cic.gc.ca Europe:
Nat-Europe@cic.gc.ca
* Mark Floyd (Americas/Asia-Pacific)
Americas:
Nat-Americas@cic.gc.ca
Asia-Pacific:
Nat-Asia-Pacific@cic.gc.ca
B) Local office procedures
1. Immigration Program Manager via the
visa office e-mail address.
2. If no reply after 30 days, Director for the geographic region by e-mail (preferred) or by fax to
(613)957 5802.
C) Quality of service complaints
1. Immigration Program Manager by e-mail. E-mail address format:
firstname.lastname@international.gc.ca and a copy should be sent to the
visa office e-mail address.
2. If no reply after 30 days, Director for the geographic region by e-mail (preferred) or fax to
(613)957-5802.
D) Situations involving possible professional misconduct or malfeasance
1. Immigration Program Manager by e-mail. E-mail address format:
firstname.lastname@international.gc.ca.
2. If no reply after 30 days, Director for the geographic region by e-mail (preferred) or by fax to
(613)957-5802.
E) General procedures, procedural consistency between offices, operational policy, global processing times and Levels.
1. Carol Turner, Director, Operational Coordination (until Nov. 2010).
Johanne DesLauriers, Director, Operational Coordination (Nov. 2010)
If a reply from an International Region Director under B, C, D or E has not been received after 30 days, a follow up may be initiated to Erica Usher, Senior Director, Geographic Operations, by fax (613)957-5802.
F) Selection policy
Write to the appropriate Director within Immigration Branch
1. Family Class/H&C: Brenna MacNeil, Social Policy and Programs
2. Temporary Workers, Students: Maia Welbourne, Temporary Resident Policy and Programs.
3. Skilled Workers, Business Classes, Provincial Nominees, Canadian Experience Class: Heidi Smith, Permanent Resident Policy and Programs
4. Ministerial Instructions, Levels: James McNamee, Horizontal Immigration Policy
