Requesting an adjustment
To request an adjustment of the duty and taxes being charged on a parcel sent to you, proceed as follows:
Complete
Form B2G, CBSA Informal Adjustment Request (PDF, 36 KB). (Form B2G is printed on the back of the top copy of Form E14.)
Send the completed form and any supporting documents — such as invoices that show the correct value of the products or other material that describes them — to the nearest Casual Refund Centre listed on the form.
The CBSA will review your claim and process any applicable refund.
The $9.95 charged by Canada Post will be refunded if it is determined that the goods were duty free and tax exempt at the time of importation.
Note: The $9.95 charged by Canada Post will not be refunded on EMS - Priority mail items, and the CBSA will not refund any broker's fees or shipping and handling costs.