Job Title: Systems Analyst
Job ID #: ITO 10-0617
Department: IT & Operations
Reports To: Manager, IT & Operations
Affiliation/Union: UFCW, Local 175
Salary Range: MS1 $39,925.20 ? $49,906.50
Status: Full Time, Permanent
Hours: 37.5 hours per week
Sherbourne Health Centre (SHC) provides innovative primary health care for the diverse populations of southeast Toronto. We have a special focus on people who are homeless, the lesbian, gay, bisexual, and transsexual and transgender communities, and newcomers to Canada. Funded by the Ministry of Health and Long-Term Care and the Toronto Central Local Health Integration Network, Sherbourne Health Centre works collaboratively with clients, staff and organizational partners and hosts student placements for a variety of learners.
We are presently looking for a Full Time Systems Analyst to join our IT & Operations department. Reporting to the Manager, IT & Operations, the Systems Analyst provides front-line support to end-users and monitors overall health of network and server systems. He/she will ensure that critical issues are identified and escalated as needed so that there is minimal impact to Sherbourne’s operations.
Core Requirements:
•Well-developed problem solving, analytical, and organizational skills.
•Ability to work in a team and to adopt an anti-oppression approach.
•Strong customer service skills and a customer-focused approach to resolving IT issues.
•Excellent written and verbal skills with a focus on communicating complex ideas in a straight-forward manner.
•Willing to learn and develop new skills and ability to work on own initiative.
Responsibilities:
•Working in a multi-disciplinary environment, the candidate ensures that issues with the Electronic Medical Record Systems are resolved in a timely manner and escalated as needed.
•Responsible for maintaining end user accounts, permissions, and access restrictions.
•Respond to IT Help Desk inquiries in a 150+ user environment via phone, e-mail, and in-person; and providing critical nature on-call support after hours.
•Configure, deploy, and maintain physical and virtual Windows and Linux servers in a VMware, IBM Blade Centre, and Citrix environment.
•Configure and maintain Microsoft Active Directory and Group Policy to manage and organize users, workstations, thin clients, and printers; and deploy applications using Citrix XenApp.
•Administer Lotus Notes and Domino e-mail, Blackberry Enterprise Server, IT and facilities help desk, access card, and duress alarm systems.
•Administer Cisco routers and Catalyst switches; wireless LAN controllers, RADIUS servers, and VoIP telephone systems consisting of Cisco CallManager and Unity; and Cisco ASA and Checkpoint firewalls.
•Perform disaster recovery planning and testing; and management of data backup and restoration using Netbackup.
•Providing end users with the training and support they need to become more efficient.
•Ensures software, hardware and network installs, re-installs, upgrades, moves, changes and relocations are made when necessary and as required
•Be available for rotating off-hours on-call duties and shifts.
Qualifications
•Community College or University course completion in a Computer discipline
•Requires knowledge of PC/LAN/WAN communications hardware / software, in a multi-protocol environment, and network management software
•3 years experience providing desktop support
•Microsoft MCSE or Cisco CCNA certification an asset.
•Excellent knowledge of Windows 2003/8, Active Directory. Working knowledge of CISCO networking products
•Excellent knowledge of Windows networking, TCP/IP, Telnet and FTP
•Working knowledge of MS Office components (Word, Excel, etc)
•Healthcare experience and/or experience with Electronic Medical Records a significant asset
We offer competitive compensation and benefits, including participation in the Hospitals of Ontario Pension Plan (HOOPP) and professional development.
As an employer, Sherbourne Health Centre is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity.
Application: If you are interested in this position, please forward a cover letter and resume quoting Job ID # ITO 10-0618 by July 16, 2010 via one of the method below:
E-mail
myjob@sherbourne.on.ca
or
Mail or Drop ? off
Human Resources
Sherbourne Health Centre
333 Sherbourne Street
Toronto ON M5A 2S5
or
Fax
416-324-4188
Visit our website at www.sherbourne.on.ca. We thank all applicants for their interest but only those selected for further consideration will be contacted.
Job ID #: ITO 10-0617
Department: IT & Operations
Reports To: Manager, IT & Operations
Affiliation/Union: UFCW, Local 175
Salary Range: MS1 $39,925.20 ? $49,906.50
Status: Full Time, Permanent
Hours: 37.5 hours per week
Sherbourne Health Centre (SHC) provides innovative primary health care for the diverse populations of southeast Toronto. We have a special focus on people who are homeless, the lesbian, gay, bisexual, and transsexual and transgender communities, and newcomers to Canada. Funded by the Ministry of Health and Long-Term Care and the Toronto Central Local Health Integration Network, Sherbourne Health Centre works collaboratively with clients, staff and organizational partners and hosts student placements for a variety of learners.
We are presently looking for a Full Time Systems Analyst to join our IT & Operations department. Reporting to the Manager, IT & Operations, the Systems Analyst provides front-line support to end-users and monitors overall health of network and server systems. He/she will ensure that critical issues are identified and escalated as needed so that there is minimal impact to Sherbourne’s operations.
Core Requirements:
•Well-developed problem solving, analytical, and organizational skills.
•Ability to work in a team and to adopt an anti-oppression approach.
•Strong customer service skills and a customer-focused approach to resolving IT issues.
•Excellent written and verbal skills with a focus on communicating complex ideas in a straight-forward manner.
•Willing to learn and develop new skills and ability to work on own initiative.
Responsibilities:
•Working in a multi-disciplinary environment, the candidate ensures that issues with the Electronic Medical Record Systems are resolved in a timely manner and escalated as needed.
•Responsible for maintaining end user accounts, permissions, and access restrictions.
•Respond to IT Help Desk inquiries in a 150+ user environment via phone, e-mail, and in-person; and providing critical nature on-call support after hours.
•Configure, deploy, and maintain physical and virtual Windows and Linux servers in a VMware, IBM Blade Centre, and Citrix environment.
•Configure and maintain Microsoft Active Directory and Group Policy to manage and organize users, workstations, thin clients, and printers; and deploy applications using Citrix XenApp.
•Administer Lotus Notes and Domino e-mail, Blackberry Enterprise Server, IT and facilities help desk, access card, and duress alarm systems.
•Administer Cisco routers and Catalyst switches; wireless LAN controllers, RADIUS servers, and VoIP telephone systems consisting of Cisco CallManager and Unity; and Cisco ASA and Checkpoint firewalls.
•Perform disaster recovery planning and testing; and management of data backup and restoration using Netbackup.
•Providing end users with the training and support they need to become more efficient.
•Ensures software, hardware and network installs, re-installs, upgrades, moves, changes and relocations are made when necessary and as required
•Be available for rotating off-hours on-call duties and shifts.
Qualifications
•Community College or University course completion in a Computer discipline
•Requires knowledge of PC/LAN/WAN communications hardware / software, in a multi-protocol environment, and network management software
•3 years experience providing desktop support
•Microsoft MCSE or Cisco CCNA certification an asset.
•Excellent knowledge of Windows 2003/8, Active Directory. Working knowledge of CISCO networking products
•Excellent knowledge of Windows networking, TCP/IP, Telnet and FTP
•Working knowledge of MS Office components (Word, Excel, etc)
•Healthcare experience and/or experience with Electronic Medical Records a significant asset
We offer competitive compensation and benefits, including participation in the Hospitals of Ontario Pension Plan (HOOPP) and professional development.
As an employer, Sherbourne Health Centre is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity.
Application: If you are interested in this position, please forward a cover letter and resume quoting Job ID # ITO 10-0618 by July 16, 2010 via one of the method below:
myjob@sherbourne.on.ca
or
Mail or Drop ? off
Human Resources
Sherbourne Health Centre
333 Sherbourne Street
Toronto ON M5A 2S5
or
Fax
416-324-4188
Visit our website at www.sherbourne.on.ca. We thank all applicants for their interest but only those selected for further consideration will be contacted.
