一个客户的姐姐来探亲,他给买了两个星期的保险,结果心脏有问题,做了支架搭桥手术,保险公司告诉他说是属于原来不稳定的(半年前也做过支架搭桥手术),所以拒绝赔付。 我让客户写了一封 Appeal Letter, 我也要求保险公司重新审核 (告诉这是属于稳定受保范围,并符合稳定要求),保险公司终于同意支付了。$16,000,对个人来说,一笔不少的费用。
收到客户的感谢信,也很开心。买保险是要买一个放心和安心,以防万一。
great. really appreciate your effort.
XXX
--------------------------------------------------------------------------------
From: zhouwanmao-Albert <
zhouwanmao@hotmail.com>
To: XXX
Sent: Wednesday, November 12, 2014 5:05 PM
Subject: Re: Appeal letter
Hi, XXX
Your claim has been approved. You will receive the cheque soon.
Sent from Samsung Mobile
-------- Original message --------
From: XXX
Date:11-12-2014 11:57 AM (GMT-05:00)
To: zhouwanmao-Albert
Subject: Re: Appeal letter
Thank you!
--------------------------------------------------------------------------------
From: zhouwanmao-Albert <
zhouwanmao@hotmail.com>
To: XXX
Sent: Wednesday, November 12, 2014 10:50 AM
Subject: RE : XXX letter
Hi, XXX
Thanks for your information. I'll follow up it for you and let you know if there is any update.
Have a nice day!
--------------------------------------------------------------------------------
Date: Wed, 12 Nov 2014 15:35:10 +0000
From: XXX
To:
zhouwanmao@hotmail.com
Subject: XXX letter
attached is the response letter received.
XXX