- 主题发起人 soleil_lee－太阳李
- 发布时间 2018-11-23
现在没有fizz手机网络信号？
很抱歉，本周很忙，直到现在才看到。我的数据网络昨天下午3点左右修复了。理论上，Fizz 网络昨天下午5:30服务完全修复。https://fizz.ca/en/faq/status-services
Fizz 有点不同，很多时候 网络没有问题了，但你的手机仍无法正常工作，需要重启手机。
偶尔手机有问题时，懒人法：
(1) 切换到飞行模式(airplane mode)，等待10秒钟，再次重新连网。 如果仍然不起作用
(2) 重启手机。如果仍然不起作用
(3) 上 Fizz 网查看是否Fizz有问题，和/或直接联系 Fizz。
希望不再有问题，但如果下次需要紧急回答，可以直接去 https://community.fizz.ca 问问题，可能有更快的答案。
最后编辑: 2019-04-04
1) 这个我无法帮助你。 昨天断网的问题，谣言是 Fizz 的 AI Customer Management System (包括支付系统 ) 出问题。你的问题可能与此有关，明天可以再试一次。
2) 如果不想等(#1 above or #3 below)，可添加不同的信用卡，付款确认后，然后删除此信用卡。
3) 请直接联系 Fizz：(懒人法 - 用 #3 的 Contact Form, 等 Fizz 的电邮回复）
1. Chat: Monday to Friday 8 am to 9 pm and Saturday + Sunday 10 am to 6 pm.
You can click on the chat bubble (green colour) during the available hours at the bottom right corner of every Fizz Web page once you are logged into your account. Disable any ad-blocker. When it's busy, wait times can be very long, the bubble disappears sometimes.
2. Facebook Messenger
https://www.messenger.com/t/fizzca
https://www.facebook.com/fizzca/
3. Others: （通常是半天，但是可能需要几天才能得到答复）
- Email: contactform@support.fizz.ca （对此方法不太确定）
- "Contact Form" from your Fizz account（左侧点击 My Profile, 然后右边看到 "Contact Form"）
最后编辑: 2019-04-04
啊啊啊 上周二订的sim卡，还没收到要求SIM卡退款, 请直接联系 Fizz.
They will tell u to re-order sim, then refund 1 of the 2 sims. But also tell them:
- u r no longer interested due to cancellation of Referral bonus. Furthermore
- apparently everyone will be put on regular price after 3 months discount. <=This is what we are waiting for clarification.
Sorry, it is really late for me. Good nite!
They will tell u to re-order sim, then refund 1 of the 2 sims. But also tell them:
- u r no longer interested due to cancellation of Referral bonus. Furthermore
- apparently everyone will be put on regular price after 3 months discount. <=This is what we are waiting for clarification.
Sorry, it is really late for me. Good nite!
Post #145 above. I have listed them few days ago.
For your situation, better use Chat, but initial wait will be long time. Especially now. However, this is real time "conversation".
U do get to "talk" with people on Facebook Messenger also (they get back slooowwwly, but u just wait for ping sound while working on something else). Facebook page, I haven't tried, may be just message?!
For your situation, better use Chat, but initial wait will be long time. Especially now. However, this is real time "conversation".
U do get to "talk" with people on Facebook Messenger also (they get back slooowwwly, but u just wait for ping sound while working on something else). Facebook page, I haven't tried, may be just message?!
最后编辑: 2019-04-04
For $5, may be it's really not worth the time.
May be Email: contactform@support.fizz.ca <- not suggested, Fizz cannot link you to your Fizz account)
Regular process for SIM lost in mail (edited 7/4):
1. 1st contact Fizz to notify them of lost SIM,
2. Order 2nd SIM and pay Fizz extra $5+tax,
3. Order and pay Fizz mobile plan,
4. then contact Fizz again to get the refund for 1 SIM.
May be Email: contactform@support.fizz.ca <- not suggested, Fizz cannot link you to your Fizz account)
Regular process for SIM lost in mail (edited 7/4):
1. 1st contact Fizz to notify them of lost SIM,
2. Order 2nd SIM and pay Fizz extra $5+tax,
3. Order and pay Fizz mobile plan,
4. then contact Fizz again to get the refund for 1 SIM.
最后编辑: 2019-04-07
Fizz email:
| We are implementing a stabilization period for our mobile services. We realize that your Fizz mobile experience hasn’t been up to standard over the course of the last few weeks, and for that, we are very sorry. Launching a bold and different mobile service, and choosing to do so using innovative technology, entails a certain level of risk and complexity that we do not take lightly. |
| About the April 2, 2019, outage We’ve detected a weakness in our mobile network infrastructure. Rest assured, a plan to replace this equipment is already in place. All necessary resources are mobilized to address the situation as quickly as possible, but this stabilization period may take a few months. What can you expect? As seen over the last few months, long periods of stability may be interrupted by a few technical hiccups, and other outages are also a possibility. For example:
Compensation: reduced and extended introductory prices To compensate for the annoyances caused by the instability of the network and potential outages to come, we will be offering an additional rebate of 10% on the price of your current mobile plan, and this, for a minimum of three (3) months. This temporary rebate will be added to the one already in place with our introductory prices, thus totaling a savings of approximately 30% on our future prices. These new prices will come into effect at your next payment cycle starting after April 12, 2019. No other timely compensation will be offered during the stabilization period. These new prices will soon be posted on our website. In the meantime, you can consult them here, along with answers to other questions you may have. Regular prices will only be applied once the network has been stabilized, and tested over the course of several weeks. You will be notified of any change one month in advance. Home Internet: all is good The intervention to address the instability of our mobile network has no impact on our Home Internet service. The service is working well, and you can therefore pursue your online activities with your mind at ease. |
| Thank you for your patience Your patience to this day has been more than appreciated. Know that we will be back in full force, and that the unpleasant events of the last few days will be quickly forgotten. The Fizz team |
总共30%的价格补偿？然后还会在一段时间内不能保证质量稳定？
Introductory Price (介绍价格) 现在改名 Launch Price (发布价格)。
在2019年4月12日之前开户，+3个月的10％折扣之后，以后保持 Introductory=Launch价格。在4月12日或之后开立FIZZ账户，将在3个月的折扣后，以正常价格进行。 https://fizz.ca/en/faq-stabilization-period
Other fun reading: https://www.planhub.ca/blog/en/fizz-beta-going-going-almost-gone/
*** 推荐奖金 3个月 Stabilization Period 期间暂停，立即生效。***
在2019年4月12日之前开户，+3个月的10％折扣之后，以后保持 Introductory=Launch价格。在4月12日或之后开立FIZZ账户，将在3个月的折扣后，以正常价格进行。 https://fizz.ca/en/faq-stabilization-period
Other fun reading: https://www.planhub.ca/blog/en/fizz-beta-going-going-almost-gone/
*** 推荐奖金 3个月 Stabilization Period 期间暂停，立即生效。***
最后编辑: 2019-07-27
lunch价格和正常价格啥区别？
