I used online technical problem report function and received the email reply in 1 to 2 days. U have to screen cut the answers you provided as well as the error msg. Sorry, i can't type Chinese in this computer.Question - 想打电话给CIC查STATUS,网上一直LINK 不到。打1-888-242-2100, 如何才能转去 AGENT? 一直给我听AUTOMATES MESSAGE。。。浪费时间