也被bell黑了

[无风不起浪]

加拿大啊

 

[老克拉]

你们烦不烦？就是一个电话而已，换来换去都穷疯了？中国我一个月手机费网络都要100多加元，从来没想过换，这么点钱折腾不烦人？加拿大都穷疯了?

 

[喵喵2012]

我们都是穷人。

 

[chineserose]

我也来吐糟一下bell，大家每次看新的合同，一定要自己主动留证据和看清楚合同内容。错bill，是很常见的事情。我很怕和bell打交道。收钱，是他们的唯一强项。网络不行了，搞了几天没人理，打过去就只会叫你把modem plug in and out。收这么贵人工，只会叫客户做这个动作。哦，还有他们最喜欢隐型收费。开通费，提前结束合约费，超过流量费，一大堆。

 

[山南水北]

你们烦不烦？就是一个电话而已，换来换去都穷疯了？中国我一个月手机费网络都要100多加元，从来没想过换，这么点钱折腾不烦人？加拿大都穷疯了?

这和有钱没钱没关系，关键说好多少就是多少，没人喜欢当冤大头。这几年也回去过，我家还算沿海富裕地区，父母每个月网络也不过100多人民币，手机每个月100多人民币，不知道您用的那里的天价网络。加拿大税高，地税学校税收入税消费税，工薪阶级都省着花，您要是国内的收入来得容易，不用在这里嘲笑省吃俭用的纳税的工薪阶层，咱这里都是赚血汗钱的穷屌丝，比不得您土豪。

 

[山南水北]

这和有钱没钱没关系，关键说好多少就是多少，没人喜欢当冤大头。这几年也回去过，我家还算沿海富裕地区，父母每个月网络也不过100多人民币，手机每个月100多人民币，不知道您用的那里的天价网络。加拿大税高，地税学校税收入税消费税，工薪阶级都省着花，您要是国内的收入来得容易，不用在这里嘲笑省吃俭用的纳税的工薪阶层，咱这里都是清清白白赚血汗钱的穷屌丝，比不得您土豪。这年头穷人省吃俭用还要被鄙视，真是没天理了。

 

[Tercel]

家园是怎么了，时不时蹦出个极品来！
楼主说的的事情和有钱没钱没丁点关系。希望bell rogers等大小流氓公司早日关闭！

 

[Tercel]

那种SB伪土豪，你都不用搭理他，越搭理他越来劲。

这和有钱没钱没关系，关键说好多少就是多少，没人喜欢当冤大头。这几年也回去过，我家还算沿海富裕地区，父母每个月网络也不过100多人民币，手机每个月100多人民币，不知道您用的那里的天价网络。加拿大税高，地税学校税收入税消费税，工薪阶级都省着花，您要是国内的收入来得容易，不用在这里嘲笑省吃俭用的纳税的工薪阶层，咱这里都是赚血汗钱的穷屌丝，比不得您土豪。

 

[scxlc]

你们烦不烦？就是一个电话而已，换来换去都穷疯了？中国我一个月手机费网络都要100多加元，从来没想过换，这么点钱折腾不烦人？加拿大都穷疯了?

我只能说，你装逼

 

[soleil_lee－太阳李]

我今天忽然发现Bell把我的网络流量翻了一倍。原先只有125，不知道什么时候变成250了

 

[老三儿]

我原来一直以为bell的网络质量会比别的好，所以贵点也一直用它家的，后来换成cable的，感觉没区别。所以根本就别迷信大公司，店大欺客。

不懂技术吃亏啊。

 

[kfp]

5 Secrets to Dealing With the Comcast Customer Service Rep From Hell

• Rich Gallagher @GallagherPOC
  

2:49 PM ET

A Comcast sign is seen at one of their centers on February 13, 2014 in Pompano Beach, Florida.Joe Raedle—Getty Images
A former call center manager on how to circumvent the tricks of the trade of a "retention specialist."

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by Taboola

Poor Ryan Block. He and his wife Veronica thought they would simply make a phone call to cancel their Comcast service when they switched providers. Instead, they went through a hellish 18-minute ordeal with an abusive “retention specialist” who browbeat both of them to keep their service. The result was a Kafka-esque conversation with a rep who continually held his powers of cancellation far out of reach.

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When Block, an AOL employee and former technology journalist, decided to record the last several minutes of this seemingly endless call and post it online, the result was a PR disaster for Comcast. And what made many people angriest is that Block did just about everything right: he kept his cool, set appropriate boundaries and calmly kept stating his case. This call has quickly become an online rallying cry against corporate arrogance and sales pressure.

But most of the time, you have more power in these situations than you think. As a former call center manager turned psychotherapist, I’d like to share some tricks you can use the next time you’re on the line with the rep from hell.

1. Hate the sin, love the sinner. Comcast claimed in a written apology that they don’t train their customer service representatives this way. Technically, they are probably correct. However, most companies strongly reward – and penalize – their retention reps around whether they keep reluctant customers. So first, be aware this is probably a low-paid employee whose job may be on the line, and realize that empathy will usually get you further than threats.
2. Watch for “bracketing.” This is what I call a technique I see commonly in politics. Do you like family values? Of course. Should people learn to speak English in America? Golly, my English teacher always thought so. What is happening here is that people ask stupid questions with only one good answer, and then use your answer as proof that you should do what they want. Cable reps, salespeople and clerks selling extended warranties use bracketing because it leverages the power of influence, and it works. So stop their rhythm and don’t ever answer their questions. When someone asks, “Don’t you want the fastest Internet available?,” respond by politely redirecting them to your request.
3. Repetition, repetition, repetition. One call center rep posted that their workplace had a policy of “three nos and a go” – when a customer says no three times to upselling, let them go. And when I teach people how to communicate in crisis situations, I also teach them to calmly repeat their request three times. Unless your rep is a bully like Mr. Block’s, your solution is often one more “no” away.
4. Use the magic word. There is one thing most reps hate more than not closing the sale: getting called out in front of their supervisors. In call center lingo, the word for this is “escalate.” Politely tell the rep that you would like to escalate the call to a manager or supervisor, and often you will find yourself magically cancelled.
5. If at first you don’t succeed, try again. Finally, realize that none these techniques may work with a determined rep who is tone-deaf to anything but winning. Instead of suffering through a lengthy ordeal with people like this, simply hang up and try your luck again with another representative.

Sadly, there is one more option: wait a few years. Sociologists have long talked about “the tragedy of the commons” where, for example, farmers over-graze open land into oblivion as long as their cows get there first. Retention policies are a modern-day tragedy of the commons: by hassling their customers now, cable companies may be improving their short-term bottom lines as they chase people away to options like Hulu and Netflix. And for many, that may ultimately be the best revenge of all against the customer service rep from hell.

 

[scxlc]

楼上是什么东东？

 

[Esq.]

我今天忽然发现Bell把我的网络流量翻了一倍。原先只有125，不知道什么时候变成250了

我发现我也是，从150变成了250，是系统出错还是天上掉馅饼？

 

[yawoo2000]

bell的网坏了 和代理说让bell来修
结果来了后把有线 电话全都安上了 第二个月账单200多刀
和bell吵了一个小时无果 果断全部取消 今生不再和bell打交道

 

[wwxiaohui]

bell？rogers？哪个好些

 

[天天和点点]

这些大公司都有问题,到底选择哪家好?

 

[CCOYYOTEE]

你们烦不烦？就是一个电话而已，换来换去都穷疯了？中国我一个月手机费网络都要100多加元，从来没想过换，这么点钱折腾不烦人？加拿大都穷疯了?

老哥，这不是中国啊，大家都勤俭节约过日子呢。
我 was 移动的VIP,联通派年轻mm过来挖我，我们一起去田横岛洗海澡呢。

 

[CCOYYOTEE]

B 公司欺软怕硬，就这 B 脾气。想玩它，你得比它更流氓。我现在免费使用无限量 BELL 网络。NB 吧？我的流氓手段我不告诉你。