中国话题 谁知道加拿大消费者维权的途径是什么？

[julien zheng]

刚刚发了一个个人权益受侵犯的帖子，马上被管理员删除了，太遗憾了；
换个说法吧，如果在加拿大你的消费者权益受到无理侵犯，应该怎么样保护自己的权益呢？
btw，我住在Montreal。

 

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http://www.consumer.ca/

 

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http://www.the-cma.org/consumer/

 

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Directory of Organizations - Consumer Groups
These organizations define their missions as consumer assistance, protection and/or advocacy, and the services they provide vary. Some groups are large with general mandates. Others are small and focus on narrow issues. All are interested in hearing from consumers about problems, issues and trends in connection with their advocacy and consumer education activities.

Alberta Consumers' Association (CAC Alberta)
P.O. Box 11171
Edmonton AB T5J 3K4
Tel.: (780) 426-3270
Fax: (780) 425-9578
Email: contact@albertaconsumers.org
Website: www.albertaconsumers.org

Automobile Protection Association (APA)
The Automobile Protection Association is a non-profit auto industry watchdog. It works for improved legislation, industry sales practices and automobile safety.

Suite 1319, 2 Carlton Street
Toronto ON M5B 1J3
Tel.: (416) 204-1444
Fax: (416) 204-1985
Email: apatoronto@apa.ca
Website: www.apa.ca 292 St. Joseph Boulevard West
Montreal QC H2V 2N7
Tel.: (514) 272-5555
Fax: (514) 273-0797
Email: apamontreal@apa.ca
Website: www.apa.ca

Canadian Toy Testing Council
The Canadian Toy Testing Council (CTTC) is a non-profit, voluntary, registered charitable organization. The CTTC tests toys and helps parents make good toy purchases. The Council annually publishes the Toy Report, which contains testing results for more than 1600 toys.

1973 Baseline Road
Ottawa ON K2C 0C7
Tel.: (613) 228-3155
Fax: (613) 228-3242
Email: cttc@cyberus.ca
Website: www.toy-testing.org

Consumers' Association of Canada (CAC)
The Consumers' Association of Canada (CAC), founded in 1947, is an independent, not-for-profit, volunteer-based, charitable organization. The CAC mandate is to inform and educate consumers on marketplace issues, to advocate for consumers with government and industry, and work with government and industry to solve marketplace problems. CAC focuses its work in the areas of food, health, trade, standards, financial services, communications industries and other marketplace issues as they emerge. CAC maintains a national secretariat in Ottawa with regional offices in Vancouver, Edmonton, Saskatoon, Winnipeg and Montreal.

3rd Floor, 436 Gilmour Street
Ottawa ON K2P 0R8
Tel.: (613) 238-2533
Fax: (613) 238-2538
Email: info@consumer.ca
Website: www.consumer.ca


CAC - Manitoba
Suite 21, 222 Osborne Street
Winnipeg MB R3L 1Z3
Toll free: 1-888-596-0900 (Manitoba only)
Email: info@consumermanitoba.ca
Website: www.consumermanitoba.ca CAC - Saskatchewan
#306, 222 3rd Avenue South
Saskatoon SK S7K 1M1
Tel.: (306) 242-4909
Toll free: 1-888-395-5661
Fax: (306) 955-5810
Email: office.cacsk@sasktel.net


Consumers Council of Canada
The Consumers Council of Canada is an independent, non-profit organization, working with consumers, corporations and governments to promote consumers' rights and responsibilities for a more effective marketplace.

Suite 100, 35 Madison Avenue
Toronto ON M5R 2S2
Tel.: (416) 961-3487
Fax: (416) 975-8819
Website: www.consumerscouncil.com

Public Interest Advocacy Centre (PIAC)
PIAC is a non-profit organization, founded in 1976, that provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services. The Centre focuses primarily on consumer issues concerning telecommunications, energy, privacy, the information highway, electronic commerce, financial services, broadcasting, and competition law.

Suite 1204, 1 Nicholas Street
Ottawa ON K1N 7B7
Tel.: (613) 562-4002
Fax: (613) 562-0007
Email: piac@piac.ca
Website: www.piac.ca Suite 1102, 34 King Street East
Toronto, ON M5C 2X8
Tel.: (416) 348-0814
Fax: (416) 348-0641
Email: jdevellis@piac.ca
Website: www.piac.ca

Quebec Consumer Protection Organizations
Association coopérative d'économie familiale (ACEF)
ACEFs (home economic cooperative associations) are non-profit organizations catering more specifically to low and modest income consumers. Besides providing consumer assistance, information and education, and credit counselling services, the ACEFs work to promote and advocate the rights and interests of consumers.

ACEF Amiante-Beauce-Etchemins
Suite 202, 37 Notre-Dame Street Ouest
Thetford-Mines QC G6G 1J1
Tel.: (418) 338-4755
Toll free: 1-888-338-4755
Fax: (418) 338-6234
Email: acefabe@consommateur.qc.ca
Website: www.consommateur.qc.ca/acef-be/index.htm ACEF de la Péninsule
Suite 211, 158 Soucy Street
Matane QC G4W 2E3
Tel.: (418) 562-7645
Fax: (418) 562-7645
Email: acef@globetrotter.net
ACEF Abitibi-Témiscamingue
Suite 5, 322 Perreault Street
Rouyn-Noranda QC J9X 3C6
Tel.: (819) 764-3302
Fax: (819) 762-3351
Email: acef-at@cablovision.qc.ca ACEF de l'Est de Montréal
5955 de Marseille Street
Montreal QC H1N 1K6
Tel.: (514) 257-6622
Fax: (514) 257-7998
Email: acefest@consommateur.qc.ca
Website: www.consommateur.qc.ca/acefest/index.htm
ACEF de l'Estrie
Suite 202, 187 Laurier Street
Sherbrooke QC J1H 4Z4
Tel.: (819) 563-8144
Fax: (819) 563-8235
Email: acef.estrie@qc.aira.com
Website: www.consommateur.qc.ca/acefestr/index.htm ACEF de l'Île-Jésus
Suite 103, 1686 des Laurentides Blvd
Laval QC H7M 2P4
Tel.: (450) 662-9428
Fax: (450) 662-2647
Email: aceflav@cam.org
Website: www.consommateur.qc.ca/acef-lav/index.htm
ACEF de l'Outaouais
Suite 124, 200 Salaberry Street
Joliette QC J6E 4G1
Tel.: (450) 756-1333
Toll free: 1-866-414-1333
Fax: (450) 759-8749
Email: aceflanaudiere@bellnet.ca
Website: www.consommateur.qc.ca/acef-lan/index.htm ACEF de Québec
570 du Roi Street
Quebec QC G1K 2X2
Tel.: (418) 522-1568
Fax: (418) 522-7023
Email: acefque@mediom.qc.ca
ACEF des Basses-Laurentides
42-B Turgeon Street
Sainte-Thérèse QC J7E 3H4
Tel.: (450) 430-2228
Fax: (450) 435-7184
Email: acefbl@consommateur.qc.ca
Website: www.consommateur.qc.ca/acef-bl/index.htm ACEF des Bois-Francs
Suite 230, 59 Monfette Street
Victoriaville QC G6P 1J8
Tel.: (819) 752-5855
Fax: (819) 758-6426
Email: acefbf@cdcbf.qc.ca
Website: www.consommateur.qc.ca/acef-bf/index.htm
ACEF du Grand-Portage
5 Iberville Street
Rivière-du-Loup QC G5R 1G5
Tel.: (418) 867-8545
Fax: (418) 867-8546
Email: acefgp@globetrotter.net
Website: www.consommateur.qc.ca/acef-gp/index.htm ACEF du Haut-Saint-Laurent
Suite 111, 28 St-Paul Street
Salaberry-de-Valleyfield QC J6S 4A8
Tel.: (450) 371-3470
Fax: (450) 371-3425
Email: acefhsl@rocler.qc.ca
Website: www.consommateur.qc.ca/acef-hsl/index.htm
ACEF du Nord de Montréal
7500 Chateaubriand Street
Montréal QC H2R 2M1
Tel.: (514) 277-7959
Fax: (514) 277-7730
Email: info.acefnord@videotron.ca
Website: www.acefdunorddemontreal.org ACEF du Sud-Ouest de Montréal
6734 Monk Blvd
Montréal QC H4E 3J1
Tel.: (514) 362-1771
Fax: (514) 362-0660
Email: acefsom@consommateur.qc.ca
Website: www.consommateur.qc.ca/acef-som/index.htm
ACEF de Rimouski-Neigette et Mitis
Suite 306, 124 Sainte-Marie Street
PO Box 504
Rimouski QC G5L 7C5
Tel.: (418) 723-0744
Fax: (418) 723-7972
Email: acefrnm@globetrotter.qc.ca ACEF Rive-Sud de Montréal
Suite 200, 510 Chambly Road
Longueuil QC J4H 3L7
Tel.: (450) 677-6394
Toll free: 1-877-677-6394
Fax: (450) 677-0101
Email: acefrsm@consommateur.qc.ca
Website: www.consommateur.qc.ca/acef-rsm/index.htm
ACEF Rive-Sud de Québec
33 Carrier Street
Lévis QC G6V 5N5
Tél. : (418) 835-6633
Toll free: 1-877-835-6633
Fax: (418) 835-5818
Email: acef@acefrsq.com
Website: www.acefrsq.com Association pour la protection des intérêts des consommateurs (APIC) Côte-Nord
872 de Puyjalon Street
Baie-Comeau QC G5C 1N1
Tel.: (418) 589-7324
Fax: (418) 589-5331
Email: apic@globetrotter.net
Carrefour d'entraide Drummond Inc.
255 Brock Street, 3rd floor
Drummondville QC J2C 1M5
Tel.: (819) 477-8105
Fax: (819) 477-7012 Centre d'intervention budgétaire et sociale (CIBES) de la Mauricie
274 Bureau Street
Trois-Rivières QC G9A 2M7
Tel.: (819) 378-7888
Fax: (819) 376-6351
Email: acef@infoteck.qc.ca
Website: www.consommateur.qc.ca/acef-mau/index.htm
Centre d'information et de recherche en consommation de Charlevoix Ouest (CIRCCO)
Suite 3, 3 Clarence-Gagnon Street
PO Box 183B
Baie-Saint-Paul QC G3Z 1K5
Tel.: (418) 435-2884
Fax: (418) 435-5488 Centre de recherche et d'information en consommation (C.R.I.C) de Port-Cartier
Suite 2, 1 Wood Street
PO Box 204
Port-Cartier QC G5B 2G8
Tel.: (418) 766-3203
Fax: (418) 766-3312
Email: cricportcartier@globetrotter.net
Website: www.consommateur.qc.ca/cric/index.htm
Le Centre populaire de Roberval
106 Marcoux Ave
Roberval QC G8H 1E7
Tel.: (418) 275-4222
Fax: (418) 275-9097
Email: centrepo@cgocable.ca Groupe de recherche en animation et planification économique (GRAPE) de Québec
177- 71st Street East, 2nd floor
Charlesbourg QC G1H 1L4
Tel.: (418) 522-7356
Fax: (418) 522-0845
Email: legrape@videotron.ca
Website: www.legrape.tk
PAC MRC d'Acton et les Maskoutais
Suite 306, 1195
Saint-Antoine Street
Saint-Hyacinthe QC J2S 3K6
Tel.: (819) 252-0808 Service budgétaire et communautaire de Chicoutimi
2422 Roussel Street
Chicoutimi-Nord QC G7G 1X6
Tel.: (418) 549-7597
Fax: (418) 549-1325
Email: sbc-chicoutimi@qc.aira.com
Service budgétaire et communautaire de Jonquière
3971 Vieux-Pont Street
Jonquière QC G7X 7V8
Tel.: (418) 542-8904
Fax: (418) 542-1424
Email: servicebudgetairejonq@videotron.ca Service budgétaire et communautaire de la MRC Maria-Chapdelaine
Suite 304, 1230 Walberg Blvd
Dolbeau-Mistassini QC G8L 1H2
Tel.: (418) 276-1211
Fax: (418) 276-5802
Email: sbcmrcmc@destination.ca
Service budgétaire et communautaire d'Alma
415 Collard Street West
PO Box 594 Alma QC G8B 5W1
Tel.: (418) 668-2148
Fax: (418) 668-2048 Service budgétaire populaire de la MRC d'Asbestos
312 Morin Blvd
Asbestos QC J1T 3B9
Tel.: (819) 879-4173
Fax: (819) 879-6949
Email: sbp-asb@cgocable.qc.ca
Website: www.consommateur.qc.ca/sbp-asb/home.htm
Service budgétaire populaire de St-Félicien Inc.
1211 Notre-Dame Street
Saint-Félicien QC G8K 1Z9
Tel.: (418) 679-4646
Fax: (418) 679-5902
Email: sbp.st-felicien@qc.aira.com Service budgétaire populaire de La Baie et Bas-Saguenay
864 de la Fabrique Street
La Baie QC G7B 2S8
Tel.: (418) 544-5611
Solutions budget plus
Suite 202, 79 Wellington Street North
Sherbrooke QC J1H 5A9
Tel.: (819) 563-0535

Association des consommateurs pour la qualité dans la construction (ACQC)
The ACQC is entirely dedicated to the construction marketplace and the residential renovation sector in Quebec.

Suite 100, 2226 Henri Bourassa Boulevard East
Montréal QC H2B 1T3
Tel.: (514) 384-2013
1-877-MAISONS (oustside Montréal)
Fax: (514) 384-8911
Email: acqc@consommateur.qc.ca
Website: www.consommateur.qc.ca/acqc/2.htm

Bureau d'information en consommation (BIC)
The BIC is run by students in the consumer sciences Bachelor degree program. The goal of the organization is to help students find consumer information or solve consumer-related problems.

Université Laval
Suite 2208, Pavillon Maurice-Pollack
Sainte-Foy QC G1K 7P4
Tel.: (418) 656-2131 ext. 3548
Email: bic@fsaa.ulaval.ca

Carrefour d'éducation populaire de Pointe St-Charles
2356 Centre Street
Montréal QC H3K 1J7
Tel.: (514) 596-4444
Fax: (514) 596-4443
Email: carrefour.anim@csdm.qc.ca

Club populaire des consommateurs (CPC) de Pointe Saint-Charles
Suite 30, 1945 Mullins Street
Montréal QC H3K 1N9
Tel.: (514) 932-5088
Fax: (514) 932-7557
Email: cpc@qc.aira.com


Coalition des associations de consommateurs du Québec (CACQ)
The CACQ is a national amalgamation of consumer associations in Québec that rally around a common mission and objectives and that unite to defend common interests. The CACQ aims to promote and advocate for consumer interest at the national level.

1600 De Lorimier Av., Suite 370
Montréal QC H2K 3W5
Tel.: (514) 362-8623
Toll free: 1-877-962-2227
Fax: (514) 362-0660
Email: cacq@consommateur.qc.ca
Website: www.consommateur.qc.ca/cacq/

Les Éditions Protégez-Vous
(Magazine Protégez-Vous)
Suite 305, 2120 Sherbrooke Street East
Montréal QC H2K 1C3
Tel.: 1-866-895-7186
Fax: (514) 223-7160
Email: courrier@pv.qc.ca
Website: www.pv.qc.ca

Mouvement d'éducation et de défense des actionnaires (MÉDAC)
MÉDAC is a non-profit organization (formerly known as the Association de protection des épargnants et investisseurs du Québec) dedicated to defending the interests of Quebec investors.

82 Sherbrooke Street West
Montréal QC H2X 1X3
Tel.: (514) 286-1155
Fax: (514) 286-1154
Email: admin@medac.qc.ca
Website: www.medac.qc.ca

Option consommateurs
Option consommateurs is a non-profit organization dedicated to advocating and defending the interests of consumers. Option provides legal information services, mediation services, budget counselling, classes on budgeting and information sessions. As well, Option also undertakes major consumer research, and represents the consumer interest before decision-making bodies. Major files include: banking services, privacy protection, indebtedness, unfair business practices, energy, and food safety.

Suite 604, 2120 Sherbrooke Street East
Montréal QC H2K 1C3
Tel.: (514) 598-7288
Toll free: 1-888-412-1313
Fax: (514) 598-8511
Email: info@option-consommateurs.org
Website: www.option-consommateurs.org

Service d'aide aux consommateurs (SAC) de Shawinigan
SAC is a non-profit organization that focuses primarily on matters relating to financial services, e-commerce, energy efficiency and solutions for low-income families.

Suite 1, 453, 5th Street
Shawinigan QC G9N 1E4
Tel.: (819) 537-1414
Fax: (819) 537-5259
Email: sac@cgocable.ca
Website: www.service-aide-consommateur.qc.ca

L'Union des consommateurs
Union des consommateurs (UC) was created in 2002 by the merger of the Fédération des ACEF (FACEF) and Action réseau consommateur. UC's mandate is to protect consumers and advocate for their rights and interests. UC especially gives a strong public voice to consumers with low and moderate incomes.

6226 St-Hubert Street
Montreal QC H2S 2M2
Tel.: (514) 521-6820
Toll Free: 1-888-521-1682
Fax: (514) 521-0736
Email: union@consommateur.qc.ca
Website: www.consommateur.qc.ca/union/

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