回复: 大家可怜可怜我,我被Rogers强奸了!!
Now Rogers replys me as following:
Dear Hui Cheng,
Thank-you for your email. We strive to provide you with the highest
level of customer support, and hope we can be of assistance in
addressing your questions.
We are extremely sorry about the issues that you are currently
experiencing.
In researching your account, we note that a Tier 2 phone representative
has assisted with this issue with the current suspension on your
internet services regarding infections found. Please let us know if you
require further assistance with this or any other issue regarding our
service.
For this situation, we would recommend that you contact us at:
1-888-288-4663 to speak to a Tier II representative. They are
specifically trained to better handle issues of this nature and will be
able to address this for you as soon as possible.
We sympathize with your situation and apologize for any inconveniences.
If you require further assistance, or have any questions or comments you
may also try Rogers Live Chat - an agent is standing by to assist you
online:
http://rogershelp.com/livesupport-v6/?queueID=17
If you wish to continue corresponding via email, please contact us at:
internetsupport@rci.rogers.com