我再次建议您对此事件进行投诉。我刚起草了一封投诉信 (如下),你可以以此为基础书写自己的投诉信。如下。你甚至可以在Facebook, Twitter 上发投诉。那样反而更有效果。 如果在Twitter 上发,应该先把投诉信打印成图片,然后再发图片。
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Dear Air Canada,
I am writing to you because of a particularly egregious and distressing incident which resulted in me being denied boarding for my flight with Air Canada. I strongly believe this happened because an Air Canada employee made a grave error in judgment and overstepped her authority in a way that deviated from your company’s operational guidelines. I am writing to seek clarification, and where appropriate, an apology and monetary compensation for my missed flight.
On [DATE], I was going to board my flight from Vancouver to Shanghai with AC XXXX (ticket number: XXXXXX). At YVR, I proceed to the Air Canada check-in counter to drop off my luggage, having already checked in for my flight online and printed out my boarding pass. Upon request, I presented my Chinese passport to your check-in staff member (NAME) who immediately interrogated me regarding my immigration status in Canada. In particular, she demanded that I clarify whether I am a permanent resident or a Canadian citizen.
I replied, rightfully that this was irrelevant to the business in front of us, as I possessed the correct travel document that would enable me to enter China, the destination of my flight. In any case, I complied and told her that I am (also) a Canadian citizen.
Upon learning this, XXX informed me that I was to be denied boarding for my flight because according to her, China does not permit dual citizenship, and that a fine would be imposed by the Chinese authorities should they find out about my citizenship status. As a result, I had to miss my flight, and so far Air Canada has not compensated me for it.
I was dumbfounded as this had never happened to me before. I believe the airline employee in this incident acted inappropriately and possibly unlawfully.
First, Air Canada has no authority to demand departing passengers to disclose what immigration status they hold in Canada when Canada is not the destination, but rather the origin of travel. Canada Border Services Agency (CBSA) is the only authority that can inquire into the immigration status of air travel passengers. Therefore, in this particular incident, your employee (XXX), clearly acted inappropriately and most definitely overstepped her authority.
Second, it is not within the authority of Air Canada to apply or enforce the nationality law of any country, including China. As long as a departing passenger possesses the correct travel document (e.g., a Chinese passport, or a Chinese visa) that would enable entry into China, the passenger’s other citizenship(s) are wholly irrelevant to Air Canada. It is completely outside the remit of Air Canada to attempt to infer the consequences of dual citizenships for any passengers, or worse, to deny boarding based on such an inference. Therefore, your employee appeared to have acted unlawfully in denying me boarding.
Please therefore look into this incident which has left me shocked and distressed. I am looking forward to an explanation, and where appropriate, an apology and a full refund for my missed flight, and the other expenses incurred.
Sincerely,
XXXX
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